Conversational AI has forced an impossible choice. Traditional systems (ASR→LLM→TTS cascades) let you customize the voice and role, but conversations feel robotic with awkward pauses, no interruptions, and unnatural turn-taking. Full-duplex models like Moshi finally made AI conversations feel natural with real-time listening and speaking, but locked you into a single fixed voice and role. NVIDIA PersonaPlex breaks this trade-off. Select from a diverse range of voices and define any role through text prompts. Necessitate a wise assistant, a customer service agent, a fantasy character, or just someone to talk to? PersonaPlex delivers truly natural conversations while maintaining your chosen persona throughout. It handles interruptions, backchannels, and authentic conversational rhythm. For the first time, you get both the customization you require and the naturalness that makes conversations feel genuinely human.
PersonaPlex is a full duplex model: it listens and speaks at the same time. This capability, first introduced with Moshi, lets PersonaPlex learn not only the contents of its speech but furthermore the behavior associated with speech, such as when to pause, interrupt, or backchannel (“uh-huh”, “oh”, etc.). We achieve low-latency interaction by eliminating delays associated with cascaded systems that create use of separate models for listening (Automated Speech Recognition), language production (Language Model), and speaking (Text to Speech). Our approach uses a single model that updates its internal state as the user speaks and streams a response back immediately.
Artificial intelligence (AI) is transforming the way businesses handle customer support. But you know that, right? The question then, is how examples of AI in customer service can assist you and your business work faster, better and operate more profitably. And that’s exactly what we’re going to look at here.
See how thousands of ecommerce sellers generate use of eDesk to resolve support faster and increase sales.
Moving forward, it's essential to keep these visual contexts in mind when discussing Ai Customer Support.
See how thousands of ecommerce sellers produce use of eDesk to resolve support faster and increase sales.
